FAQ
Getting Sized
All of our rings are handcrafted one at a time uniquely for you, so it’s important to choose a comfortable size. Though we highly recommend using our ring sizer (ring sizers are free with your order!), you may also visit a jeweler to be sized.
We CANNOT resize Titanium or Zirconium rings. Please don’t use online charts, printouts, the dental floss method, or other home sizing methods. These methods are inaccurate and have caused many issues in the past, as you can’t actually FEEL how comfortable that size is.
Want a custom ring?We require that you please confirm your size by choosing our ‘Send me a ring sizer’ option if your ring order includes:-Any custom order.-Custom mountain range.-Solid gold.-Inner gold liner or an outer gold band.
Considerations when going to a jeweler:
1) When getting your finger sized, consider the width of the ring you are going to purchase. Wider rings fit more snug than a slim band.
2) Get sized using a ring of the same profile. Note the inside profile of the ring you are looking to purchase, as this can affect the fit. All of our rings have a comfort fit profile.
Size Exchanges and Resizing
If you order the wrong size, there is an exchange fee of $25 for our solid Titanium and Zirconium rings (we cannot resize solid titanium and zirconium rings). We will gladly accept exchanges within 30 days of receiving your purchase. The ring MUST be in brand new condition in order to qualify for the exchange.
For rings made of solid gold, a gold inside liner or a gold outside band, please see the ‘Resizing - Gold Rings’ section below.
How Size Exchange Service works:
1)Purchase our Size Exchange Service: https://ruggedringwear.com/products/size-exchange-68873
2)We send you a mailing label → Request a Priority Flat Rate Small Box at your USPS location. *International orders: unfortunately, we’re unable to create a mailing label for you. You may choose the most cost effective shipping option available.
3)Once tracking shows it’s on its way to us, we will get your exchange ring in progress.*International orders: once mailed, please send us the tracking information.
4)Receive your new correctly fitting ring! We do our best to complete exchanges in 3 weeks or less.
Resizing - Gold Rings
Rings made of solid gold, as well as rings with a gold inner liner or a gold outer band can be resized for a fee of $50.
How Resizing works:
1)Purchase our Resizing service: https://ruggedringwear.com/products/resizing
2)We send you a mailing label → Request a Priority Flat Rate Small Box at your USPS location. *International orders: unfortunately, we’re unable to create a mailing label for you. You may choose the most cost effective shipping option available.
3)Once we receive your gold ring, we will resize it.
4)Receive your original, but correctly fitting ring!
We do our best to complete resizes in 3 weeks or less
Exchanges, Returns, & More
Exchanges:
If your ring doesn’t quite fit right, we will gladly accept exchanges within 1 week of receiving your purchase. The cost paid will be applied and accounted for on your new purchase.
Returns:
As each ring is handcrafted one at a time to order, I DO NOT accept returns.
Cancellations:
I will gladly accept cancellations within 72 hours of purchase.We understand some cases may vary from what is outlined here. If you have any issues with your order, or questions. Please do not hesitate to contact us!
I have a question/Interested in a custom order. When will I get a response?
Sometimes work load gets heavy, and messages get backed up. We appreciate all of the inquiries, and will be in touch within 1- 24 hours. We strive to provide excellent customer service, and greatly appreciate the understanding in longer wait times!
When will I receive my order? Can it be expedited?
At this time, my lead time is 4 weeks due to the high volume of orders. I unfortunately cannot expedite orders at this time, however as my schedule lightens up I will resume!
Can I get my ring in a custom width?
Titanium & Zirconium Rings
Yes! Any titanium or zirconium ring (with no gold liner) can be in a custom width for no additional cost. If you would like your ring in a custom width, feel free to leave me a note at checkout and it will be made to your preference.
Gold Rings
Custom widths on solid gold rings, or rings with an inner gold liner, or an outer gold band may be subject to price adjustment. We will reach out if this is the case.
Mountain Rings
Custom widths on any of our mountain range rings should be kept between 5mm wide and 8mm wide, due to proportions and details of the mountain carvings and engravings.
Inlay Rings
Custom widths on any ring with an inlay will have the placement adjusted to scale, keeping the same properties of the ring.
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Provide Custom Mountain Info
Click hereClick here to provide us with information for your recently purchased mountain ring.
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Update Ring Size
Click hereClick here to update your ring size (*if you've opted to use one of our ring sizers).